Remember that giving false information is fraud and is punishable by law. If you find that you made a mistake after you have completed your report, it is important to advise us as soon as possible by phone at from am to pm or by mail by providing as much detail as possible, or in person at your Service Canada Centre How to complete your report The following information will help you complete both sides of your report: Use a pen or pencil to complete in your report but do not use a red ink pen or red lead pencil Complete and return your report on the date shown on it to ensure prompt payment of benefits, see side 2 of the Sample paper report under the signature- the "do not sign before" date.
The reporting period is usually 2 weeks and is shown above box A, see Side 2 " 1st week - 2nd week" After you complete the report, read the "I declare" statement at the top of Side 2. Sign and date your report and mail it back to us in the return envelope, unless your EI agent asked you to do otherwise If your claim is new you will receive 2 reports. The "do not sign before" dates on Side 2, under the signature, will be different on each report.
However, both reports should be sent back at the same time on or after the latest date shown and in the same envelope Sample of the paper report The following two images show the front and the back of the paper report.
The questions and additional details are written out below. Side 1 Explanations on how to complete side 1 of your report Side 1 Complete side 1 first. Answer questions 1 to 5 by shading in the appropriate "yes" or "no" block. Question 1a — Did you work during the period of this report; including work for which you will be paid for later, unpaid work or self-employment?
Round your total earnings to the nearest dollar. Once you complete and submit your report, you will be given the due date of your next report.
Enter this date at the bottom of your reporting calendar. Hours and earnings for the week Text description Figure 1: The reporting calendar shows two calendar weeks side by side. Each calendar week has three columns. The first column identifies the day of the week from Sunday to Saturday. The second column allows you to enter your hours for each day of the week, and the third column allows you to enter your earnings for each day of the week.
At the bottom of each week there are boxes to enter the totals and a line to enter the due date of your next report. Submitting your report If you have access to the Internet, we recommend using the Internet Reporting Service , which is simple, fast, convenient and secure.
Tip: Use the reporting calendar to keep track of your earnings and hours worked. Training If you attended school or training, report the number of hours that you were in training and the amount of any training allowance you received. Do not include allowances for living away from home, commuting, travel or dependant care.
You must also report if you leave Canada for any reason. Answer all questions truthfully. Providing false information is considered fraud and is punishable by law. If you make a mistake during your telephone report, you will be able to correct it before submitting your report. If you discover that you made a mistake after you have submitted your report, it is important to let us know as soon as possible; otherwise, you may have to pay back some or all of the money you received. How to contact us: Call , Monday to Friday from a.
The most efficient and surest way to receive your benefits is to sign up for direct deposit to your bank account. Your payment is deposited directly to your bank account two business days after you complete your report using the Telephone Reporting Service. The deposit to your bank account is your record of payment. If your bank account information changes or if you move, it is important to let us know as soon as possible. To apply for direct deposit , you need your complete bank account information, as shown on your cheque or bank statement.
Once you have this information, there are three ways you can set up direct deposit: Go to My Service Canada Account. A representative will then ask you to provide your bank account information; or Visit a Service Canada centre to apply for direct deposit.
The Panel conducted over 20 employee engagement sessions as part of their review; these were conducted in a similar fashion to the stakeholder meetings. Social Insurance Number, bank information, etc. The most efficient and surest way to receive your benefits is to sign up for direct deposit to your bank account. Your total earnings include tips and commissions. As a result, the quality of service has suffered and some qualified Canadians are waiting longer for their benefits. If you discover that you made a mistake after you have submitted your report, it is important that you let us know as soon as possible; otherwise, you may have to pay back some or all of the money you received.
Furthermore, Budget committed the Government to developing and implementing a Government of Canada service strategy, which will put clients first and will include new performance measures. Report all employment, whether you work for someone else or for yourself. Training If you attended school or training, report the number of hours that you were in training and the amount of any training allowance received.
So there are clearly improvements that can still be made on the timeliness and issue resolution fronts. The issue with call centres is not the quality of service received by citizens when they speak to an agent, but rather the issue is getting through in the first place. Figure 5: EI client survey results - How satisfied were you with the overall quality of service you received when you visited a Service Canada Centre in the last months? By providing and submitting your SIN and access code, we will consider you to have signed your online report. The existing tools need to be improved in collaboration with employees.
Frankly, there are many of us that get frustrated each time we're asked to provide suggestions for that very reason.